Refund Request for Accidental Annual Membership Charge
Hi Rize Team,
I accidentally paid for the yearly membership, but I only intended to sign up for the monthly Basic membership.
While I was trying to complete the Basic monthly plan purchase, a pop-up appeared saying something was updating. After that, the payment page suddenly changed to the $179.99 annual plan, and the payment went through right away before I realized it had changed.
I do not need the annual membership at this time. I would like to try the Basic monthly plan first before deciding on a yearly membership.
Could you please refund the $179.99 annual membership charge and help me switch to the Basic monthly membership instead?
Thank you so much for your help.
Macgill Davis
Team•
May 8
Shoot I’m so sorry! The payment is pending but when it completes I can refund the duplicate!
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Young Jang
Jun 15
Refund Request for Accidental Annual Membership Charge
Hi Rize Team,
I accidentally paid for the yearly membership, but I only intended to sign up for the monthly Basic membership.
While I was trying to complete the Basic monthly plan purchase, a pop-up appeared saying something was updating. After that, the payment page suddenly changed to the $179.99 annual plan, and the payment went through right away before I realized it had changed.
I do not need the annual membership at this time. I would like to try the Basic monthly plan first before deciding on a yearly membership.
Could you please refund the $179.99 annual membership charge and help me switch to the Basic monthly membership instead?
Thank you so much for your help.
Macgill Davis
May 8
Shoot I’m so sorry! The payment is pending but when it completes I can refund the duplicate!