Music & Sounds (Rize Library) loads indefinitely on desktop app — Windows

Version: 2.3.7 (Windows 11)
Steps to reproduce:

  1. Open Rize desktop app

  2. Go to Music & Sounds → Rize Library

  3. Select any track (e.g. Space Ambience, Synthwave, Classical)

  4. Track shows loading spinner indefinitely, never plays

Expected: Audio plays, as it does on app.rize.io in browser.

Investigation findings:

  • Network tab: All requests return 200. YouTube IFrame Player API loads successfully (player?prettyPrint=false, next?prettyPrint=false, qoe?cpn=... all succeed). Thumbnails and GraphQL calls work fine. No failed or pending requests.

  • Console: No errors after clearing and attempting playback.

  • Main process logs (main.log): Repeated media permission checks being triggered:

    [Security] Permission check [Security] - Permission: media 

Root cause: In the main process, setPermissionRequestHandler calls the callback with false for all permissions, and setPermissionCheckHandler returns false for all checks — including media. The YouTube embedded player loads but cannot output audio because the media permission is denied. No error is thrown; it just buffers forever.

onPermissionRequest(e, t, n) { n(!1) } // denies all permissions onPermissionCheck(e, t) { return !1 } // denies all checks 

Suggested fix: Allow the media permission:

onPermissionRequest(e, t, n) { n(t === 'media') } onPermissionCheck(e, t) { return t === 'media' } 

Workaround: Use app.rize.io in a browser — music plays fine there since the browser grants media permissions automatically.

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Status

In Review

Board
🐛

Bug Reports

Date

2 days ago

Author

Dale Landoy

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